An FTP account gives you access to your website’s files. In the Enhance control panel, you can easily create, manage or delete FTP accounts for each website.
Adding an FTP account
Follow the steps below to create a new FTP account for a single website:
- Log in to the Kyzoe Hosting client area.
- Go to Websites and select the website you want.
- Click the Advanced drop-down menu.
- Choose FTP and click Add account.
- Enter a username and password.
- Under Directory, enter the path this FTP user has access to.
Leave this field empty if you are not sure – the website’s root folder will then be used by default. - Click Add to create the FTP account.
Using the FTP details in your FTP program
Use the following details in your FTP client (such as FileZilla or Cyberduck):
- FTP host:
mail.<yourdomainname>
(for example: qhuktest.uk) - Username:
ftpuser@<yourdomainname> - Password: the password you set
⚠️ Connection problem?
Check that your local firewall or network allows the passive FTP ports 30000–31000.
Managing or deleting FTP accounts
Do you want to change or delete an existing FTP account?
- Go back to the website in question in the client area.
- Open the Advanced menu and click FTP.
- Click the three dots next to the FTP account.
- Choose Manage to:
- change the password
- change the directory (folder access)
- Or choose Delete to remove the FTP account completely.
Changes take effect immediately.
