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Privacy policy

How Kyzoe Hosting handles your personal data. Last updated on 22 June 2024.

This is an English translation for information purposes. In case of any discrepancy, the Dutch version of this privacy policy prevails.

Last updated: 22/06/2024

1. Who are we?

Kyzoe Hosting & Design, established at Vlaanderenstraat 23/0401, 8400 Ostend, Belgium, with VAT number BE0885138658, is responsible for the processing of personal data as set out in this privacy policy.

Website: https://kyzoe.be
Email: support@kyzoe.be

Kyzoe Hosting & Design (hereinafter: Kyzoe) offers services in the field of web hosting, domain names, email hosting, web design, maintenance and related digital services.

2. Which personal data do we process?

Kyzoe processes personal data that you provide to us yourself and/or that is collected automatically when you use our services.

a. Data you actively provide

  • First and last name

  • Company name

  • Billing and correspondence address

  • Email address

  • Telephone number

  • VAT number

  • Payment and billing details

  • Login details for client portals

  • Content of communication (email, support tickets)

b. Automatically collected data

  • IP address

  • Browser and device data

  • Log files (server and security logs)

  • Date and time of visit

  • Technical data relating to hosting and email traffic

3. Why do we process personal data?

Kyzoe processes personal data only for legitimate and clearly defined purposes:

  • Performing agreements

  • Providing hosting, domain and web services

  • Customer management and support

  • Invoicing and accounting

  • Legal obligations (including the tax retention obligation)

  • Security of systems and networks

  • Improving our services

  • Communication about services, outages and updates

We do not use your data for unsolicited marketing and never sell it to third parties.

4. On what legal basis do we process data?

Kyzoe processes personal data on the basis of:

  • Performance of an agreement

  • Legal obligation

  • Legitimate interest (such as security and service provision)

  • Your explicit consent (where applicable)

5. Do we share data with third parties?

Kyzoe shares personal data only when this is necessary to provide our services or to comply with legal obligations.

This may include:

  • Data centres and hosting partners (EU)

  • Payment processors

  • Accounting and administration software

  • Email and security services

  • Government authorities (where legally required)

We conclude a data processing agreement in accordance with the GDPR with all processors.

6. Transfers outside the EU

In exceptional cases data may be processed outside the European Economic Area (EEA). In that case we provide appropriate safeguards, such as:

  • EU Standard Contractual Clauses

  • GDPR-compliant processors

7. How long do we keep personal data?

Kyzoe does not keep personal data longer than strictly necessary:

  • Billing and accounting data: 7 years

  • Customer data: for as long as the agreement runs

  • Support and communication data: at most 5 years

  • Log and security data: at most 12 months

8. Cookies and similar techniques

Kyzoe only uses:

  • Functional cookies

  • Technical and security cookies

We do not place tracking or advertising cookies without consent.
For more information, please see our cookie policy.

9. How do we protect your data?

Kyzoe takes appropriate technical and organisational measures, including:

  • SSL/TLS encryption

  • Firewalls and intrusion detection

  • Regular updates and patching

  • Access restriction and logging

  • Backups and monitoring

10. Your rights

You have the right to:

  • Access your personal data

  • Have data corrected

  • Have data deleted

  • Restrict processing

  • Object to processing

  • Transfer data (data portability)

  • Withdraw your consent

You can submit a request via support@kyzoe.be.
We respond within 30 days at the latest.

11. Complaints

If you have a complaint about the processing of your personal data, you can contact:

Data Protection Authority (Gegevensbeschermingsautoriteit, GBA)
https://www.dataprotectionauthority.be

12. Changes

Kyzoe reserves the right to change this privacy policy.
The most recent version is always available at https://kyzoe.be

EN